To return a personalised product
You must contact us before making a return. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it.
What can be returned
Any unprinted item. All returns must be in their original packaging and in new condition. If there is any noticeable wear the return will be rejected. And you will be notified.
What cannot be returned
Any item that has been personalised with your image, your wording or slogan. The only personalised items that will be eligible for return, are where the printing is faulty.
Returns for refund
Must be made within 14 days of receipt of purchase.
Returns for exchange
Must be made within 30 days of receipt of purchase.
Shipping charges for products returned
All shipping charges for returning products to us must be paid by the returnee.
We will only take responsibility for the shipping costs when there is an error on our part with regards to size, colour, style or decoration.